Delete your Manni account

Manni is an app by NordAI Technologie Inc. This page explains how to request the deletion of your Manni account and the data associated with it. Deletion applies to the same account across all Manni apps: web, desktop (Mac and Windows), iPhone and Android.

In the Manni app for Android or iPhone, signed in to the account you want to delete:

1. Open the Account tab.
2. In the Account deletion section, tap Delete my account.
3. Type your account's email address to confirm. If a subscription is active, the app also asks you to confirm that you understand it will not be cancelled.
4. Tap Confirm. A message tells you that your request has been received.

If you cannot use the app, write to contact@nordai.ca from the email address of your Manni account and ask for your account to be deleted. To protect your account, the request must come from the email address associated with the account.

Deletion permanently erases:

• your account and your Auth0 sign-in identity (including sign-in with Google or Apple);
• your meetings, transcripts, summaries and notes;
• your audio files (recordings and imported files);
• your chat history with Manni;
• your tasks (action items);
• your templates;
• your integrations and calendar connections;
• your MCP tokens (access to Manni from other AI assistants).

• Projects shared with an organization are not erased: they are transferred to another member of the organization, so the team keeps access to its work.
• Email audit log entries are kept in anonymized form.
• A technical record of the account identifier is kept to prevent it from being reused.

• Deletion is processed asynchronously after your request. If a transcription is in progress, deletion is postponed until it finishes.
• Regardless of any deletion request, original audio files are deleted automatically 7 days after a successful transcription, or 30 days after a failed transcription.

Deleting your account does not automatically cancel your subscription, whether it is billed by Stripe or by the App Store. To stop being billed, cancel it, ideally before deleting your account:

• Subscription bought on the website or in the web app (Stripe): in the web app, open the Subscriptions page, then choose "Manage subscription".
• Subscription bought in the App Store (Apple): on your iPhone, open Settings, tap your name, then Subscriptions. You can also use the Subscriptions page of your Apple account.

If your account is already deleted and a Stripe subscription is still active, write to us at contact@nordai.ca to cancel it.

Deletion is not available in the app if your account is managed by your organization (single sign-on or SSO), or if you are the last administrator of an organization. In that case, contact your organization's administrator or write to us at contact@nordai.ca. If you are the last administrator, you can also appoint another administrator, then delete your account in the app.

To learn more about the data we collect and how we process it, read our privacy policy. For any question, write to us at contact@nordai.ca.